1. Shipping Destinations

Primewearcollective currently ships within the United States only.

At this time, we do not offer international shipping. Orders with delivery addresses outside the United States cannot be processed.

2. Order Processing

Orders are processed during normal business days.

Order Cut-Off Time

Orders placed before the daily cut-off time may begin processing on the same business day. Orders submitted after the cut-off time, on weekends, or on public holidays will normally begin processing on the next business day.

Our warehouse operates:

• Monday through Friday

• Warehouse operations are closed on weekends and major public holidays.

Processing Time

Most orders require:

Processing includes:

• Order verification
• Payment confirmation
• Inventory confirmation
• Quality inspection
• Secure packaging
• Shipment preparation

Processing times are estimates and may vary during holidays, promotional events, or periods of unusually high order volume.

3. Shipping Methods

Orders are shipped using trusted national carriers, including:

• USPS
• UPS
• FedEx

The carrier selected for your shipment depends on factors such as destination, package size, service availability, and operational requirements.

4. Shipping Rates

Primewearcollective offers a simple flat-rate shipping fee.

The shipping cost is displayed during checkout before payment is completed.

No hidden shipping charges are added after checkout.

5. Estimated Delivery Time

Estimated delivery consists of processing time plus carrier transit time.

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations or circumstances outside our control.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking details may include:

• Carrier name
• Tracking number
• Shipment status
• Estimated delivery date

Please allow carrier systems time to update tracking information after the shipping label has been created.

7. Delivery Delays

Although we work to process every order promptly, delivery delays may occasionally occur.

Possible causes include:

• Severe weather
• Public holidays
• High shipping volume
• Carrier operational delays
• Transportation disruptions
• Incorrect delivery information
• Events beyond our reasonable control

Primewearcollective cannot guarantee delivery dates once a shipment has been transferred to the carrier.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP Code
• Email address

Orders returned because of an incorrect or incomplete shipping address may require additional shipping charges before reshipment.

9. Failed Delivery Attempts

If a delivery cannot be completed due to customer-related reasons, including but not limited to:

• Incorrect address
• Recipient unavailable
• Package unclaimed
• Delivery refused

the carrier may return the package to us.

Once the returned shipment has been received and inspected, we will contact you regarding available options, which may include reshipment or a refund in accordance with our Return & Refund Policy.

10. Lost Packages

If your tracking information has not updated for an extended period or you believe your shipment has been lost, please contact us as soon as possible.

Our support team will work with the shipping carrier to investigate the shipment and assist you with the next available steps.

11. Delivered but Not Received

If your tracking status indicates that your package has been delivered but you cannot locate it, we recommend that you:

• Check around your delivery location.
• Ask family members or neighbors.
• Review the carrier's delivery confirmation.
• Contact the shipping carrier for additional delivery information.

If you still require assistance, please contact our customer support team.

12. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly after delivery.

To help us review your request, please provide:

• Order number
• Description of the issue
• Clear photographs of the item
• Photographs of the shipping package when applicable

After reviewing your request, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

13. Return Shipping

If a return is approved because:

• the incorrect item was received,
• the item arrived damaged,
• or the product is defective,

Primewearcollective will provide return shipping instructions at no additional cost to the customer.

If a return is requested for personal reasons, including but not limited to:

• ordering the wrong size,
• changing your mind,
• ordering the wrong item,

the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Please do not return any merchandise without first receiving return authorization from our customer support team.

14. Shipping Restrictions

Primewearcollective reserves the right to decline shipments to addresses that cannot be safely or legally serviced by our shipping partners.

We also reserve the right to cancel orders when shipment cannot reasonably be completed because of incomplete address information, suspected fraud, or other circumstances requiring order verification.

15. Changes to Shipping Information

Once an order has entered processing or has been shipped, shipping addresses, shipping methods, and other delivery information generally cannot be modified.

If you need to request a change, please contact us immediately after placing your order. While we will make reasonable efforts to assist you, changes cannot be guaranteed once fulfillment has begun.

16. Policy Updates

Primewearcollective may update this Shipping Policy from time to time to reflect operational, legal, or business changes.

The most current version will always be available on our website. Continued use of our website following any updates constitutes acceptance of the revised Shipping Policy.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Primewearcollective