1. Order Cancellation

Orders may be canceled only before they have entered processing or shipment.

Because our fulfillment process begins quickly, we encourage customers to contact us as soon as possible if a cancellation is needed.

Submitting a cancellation request does not guarantee that the order can be canceled.

A cancellation is confirmed only after you receive written confirmation from our customer support team.

2. Order Changes

If your order has not yet entered processing, you may request changes such as:

• Shipping address
• Product size
• Product color
• Product style

All requested changes are subject to product availability and operational limitations.

Once an order has entered processing, we may no longer be able to modify it.

3. Requests That Cannot Normally Be Processed

After an order has been processed or shipped, we are generally unable to:

• Cancel the order
• Change the shipping address
• Change the product
• Change the quantity
• Change the payment method

If your order has already been shipped, you may request a return after delivery if your purchase qualifies under our Return & Refund Policy.

4. Order Cut-Off Time

Our daily order cut-off time is:

Orders placed after the daily cut-off, on weekends, or on public holidays will generally begin processing on the next business day.

5. How to Request a Cancellation or Change

To request a cancellation or modification, please contact us as soon as possible and provide:

• Order number
• Full name
• Email address used during checkout
• Requested change
• Any updated information, if applicable

Early requests improve the likelihood that changes can be completed before fulfillment begins.

6. Shipping Address Changes

Customers are responsible for providing an accurate shipping address during checkout.

Address changes are generally possible only before an order enters shipment.

Once a package has been transferred to the shipping carrier, address modifications may no longer be available.

7. Orders Already Shipped

Orders that have already been shipped cannot be canceled.

After shipment, delivery is managed by the shipping carrier.

If you no longer wish to keep the item after delivery, you may request a return if the purchase meets the eligibility requirements described in our Return & Refund Policy.

8. Incorrect Information

If incorrect information was entered during checkout, such as:

• Shipping address
• Recipient name
• Email address
• Product size
• Product color

please contact us immediately.

While we will make reasonable efforts to assist you, we cannot guarantee that changes can be made once fulfillment has begun.

9. Payment Changes

For security reasons, payment methods generally cannot be changed after an order has been successfully placed.

If payment information needs to be corrected before processing begins, cancellation and placement of a new order may be required.

10. Duplicate Orders

If you accidentally submit the same order more than once, please contact us immediately.

If the duplicate order has not entered processing, we will review your request and determine whether cancellation is possible.

11. Order Verification

To protect both our customers and our business, some orders may require additional verification before shipment.

Primewearcollective reserves the right to delay, hold, or cancel an order when necessary due to:

• Payment verification
• Suspected fraud
• Inventory discrepancies
• Incomplete customer information
• Security concerns

If verification cannot be completed, any eligible payment will be refunded to the original payment method.

12. Changes to This Policy

Primewearcollective may update this Cancel / Change Order Policy from time to time to reflect operational, legal, or business changes.

The latest version will always be available on our website.

Contact Us

If you need to cancel or modify an order, please contact us as soon as possible.

Primewearcollective