Return & Refund Policy

Last Updated: July 16, 2026

At Primewearcollective, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy. Please read this policy carefully before initiating a return.

1. Return Eligibility

We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be returned within 30 days after delivery.
Be unworn, unused, and unwashed.
Be free from stains, odors, makeup, perfume, or pet hair.
Be in its original condition.
Include original tags and packaging whenever applicable.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene, safety, or clearance reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Final sale items.
Gift cards.
Personalized or customized products.
Products showing signs of wear or use.
Items returned after the 30-day return period.

3. How to Request a Return

To begin a return, please contact our customer support team before sending any item back.

Please provide:

Your order number.
Your full name.
The email address used for the order.
The item(s) you wish to return.
The reason for the return.
Photos of the item if it is damaged, defective, or incorrect.

Returns sent without prior authorization may experience delays or may not be accepted.

4. Return Shipping

If your return is approved because:

You received the wrong item.
The item arrived damaged.
The item is defective.

Primewearcollective will provide return instructions and, where applicable, a prepaid return shipping label at no additional cost to you.

If the return is requested for personal reasons, including but not limited to:

Ordering the wrong size.
Ordering the wrong item.
Changing your mind.
No longer wanting the product.

The customer is responsible for the return shipping cost unless otherwise required by applicable law.

Primewearcollective does not charge any restocking fees.

5. Return Inspection

Once your returned package is received, it will be inspected to verify that it meets our return requirements.

Inspection typically takes:

1–3 Business Days

after the package arrives at our return facility.

If the returned item does not satisfy our eligibility requirements, the return request may be declined.

6. Refund Approval

Once your return has been approved, your refund will be processed to the original payment method used for the purchase.

Approved refunds are processed within:

7 Business Days

after the inspection and approval of the returned item.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

7. Refund Method

Refunds are issued only to the original payment method used during checkout.

Supported refund methods include:

PayPal
Venmo (when the original payment was made through Venmo)

Refunds cannot be issued to another account, bank card, or alternative payment method.

8. Exchanges

We currently do not offer direct product exchanges.

If you need a different size, color, or style, please:

Request a return for the eligible item.
Place a new order through our website.

If the item you received is incorrect or defective, please contact us and we will review the most appropriate solution.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please notify us as soon as possible after delivery.

To help us process your request, please provide:

Order number.
Description of the issue.
Clear photographs of the item.
Photos of the packaging when applicable.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your PayPal, Venmo, bank account, or card statement.
Contact your payment provider, as additional processing time may apply.
Contact us if you still require assistance.

11. Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been shipped, it can no longer be canceled. If eligible, you may request a return after delivery under this policy. For more information, please refer to our Cancel / Change Order Policy.