1. What products does Primewearcollective sell?

Primewearcollective specializes in women's fashion, including:

• Pants
• T-Shirts
• Skirt Sets

Our collection is designed to provide comfortable, stylish, and everyday fashion for a variety of occasions.

2. Where do you ship?

We currently ship within the United States only.

At this time, international shipping is not available.

3. How much does shipping cost?

We offer Standard Shipping for a flat rate of $6.99 per order.

Your shipping cost will be displayed before you complete checkout.

4. How long does shipping take?

Estimated delivery times are:

Delivery times are estimates and may vary depending on carrier operations or other circumstances beyond our control.

5. Which shipping carriers do you use?

We ship orders through trusted carriers, including:

• USPS
• UPS
• FedEx

The carrier used for your order depends on your shipping destination and operational requirements.

6. Will I receive tracking information?

Yes.

Once your order has shipped, we will send a shipping confirmation email containing your tracking number, when available.

7. What payment methods do you accept?

We currently accept:

• PayPal
• Venmo (when available during checkout)

Available payment methods may vary depending on your location and payment provider.

8. Can I cancel my order?

Yes, but only before your order enters processing or shipment.

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests are not guaranteed until confirmed by our customer support team.

9. Can I change my order?

If your order has not yet entered processing, we may be able to assist with changes such as:

• Shipping address
• Product size
• Product color
• Product style

Changes are subject to product availability and processing status.

10. What is your return policy?

Eligible items may be returned within 30 days after delivery.

Returned products must be:

• Unused
• Unworn
• Unwashed
• In their original condition
• Returned with original tags and packaging when applicable

Please review our Return & Refund Policy for complete details.

11. Who pays return shipping?

If the return is approved because:

• You received the wrong item.
• The product arrived damaged.
• The item is defective.

Primewearcollective will provide return shipping instructions at no additional cost.

For returns requested due to personal reasons, such as ordering the wrong size or changing your mind, customers are responsible for the return shipping cost unless otherwise required by law.

12. When will I receive my refund?

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.

Depending on your payment provider, additional processing time may apply.

13. Can I exchange an item?

We currently do not offer direct exchanges.

If you need another size or style, you may return the eligible item and place a new order.

14. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photos of the packaging when applicable

We will review your request and provide an appropriate solution.

15. What happens if my package is delayed?

Delivery estimates are not guaranteed.

Shipping delays may occur due to:

• Weather conditions
• Carrier delays
• Holidays
• High shipping volume
• Other circumstances beyond our reasonable control

If your shipment appears unusually delayed, please contact us for assistance.

16. Is my payment information secure?

Yes.

Payments are processed through secure third-party payment providers.

Primewearcollective does not store your complete payment credentials, including card numbers or payment account passwords.

17. Do you sell my personal information?

No.

Primewearcollective does not sell customer personal information. We use personal information only to process orders, provide customer service, improve our website, and comply with applicable legal obligations.

18. How can I contact customer support?

If you have any questions about your order or our policies, please contact us: